And ohh ho ho ho ho, they really can listen: we told them specifically to call my phone, and what happens as I'm sitting here? My wife's phone rings. It's Luna, calling to tell us they'll be here between 7 and 9!
Then, about 7:30-ish, installer actually called, telling me they'd be here in 20 minutes.
So, went out to start my vigil early. They arrived 8:15. For a wonder, they're actually here and isntalling the carpeting.
What an amazing world we live in, where a company actually shows up to do the work you hired them to do, and YES THAT IS SARCASM.