The client with the bewildering array of apps--turns out that 99% of the calls I get are for password resets, which end up being 3-4 minute calls. But they are also 99% of the calls I've been getting, and they keep me busy. I don't see how any of the other clients will get a call in edgewise around all the calls I get from these folks.
Not really a problem with that, either.
I won't be on second shift before January, but that's okay--this will do fine for now.
* * *
Anyway, it's past my bedtime.