The nice thing about working from home, besides avoiding all the damned traffic, is that I can sit here with Christmas music playing softly and watch the day progress. Call volume has, so far, been fairly light (because holiday) and I've got the headset transceiver plugged into a USB hub at the end of a long USB extension cord, so I can sit in my rocking chair in the family room and still hear it when my phone rings.
It's quiet, the music is all holiday instrumental (primarily piano) and it's all very pleasant and agreeable. I'm told that I might get as many as two calls tomorrow. We'll see how that holds up.
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One thing I've noticed, however, is how asinine doctors are when they don't get what they want now NOW NOW.
One of the clients is a software provider for the medical industry, and half the callers we get from that are doctors.
So, primate example: guy called yesterday (the Sunday before Christmas) because he can't get email on his phone. He calls again today (Christmas Eve) unhappy because no one has called him back. When I am frank with him about what I can do to correct his issue (approximately bugger all) he is mad because the issue he reported the Sunday before a major holiday is not fixed yet and he starts making veiled threats at me.
I did what I can do, which is to assign the ticket (generated yesterday, the Sunday before Christmas) to the right team, and bumped the priority of it, but that's all I can do for him. I can't fix what he needs fixed (only that one team can do that) and I cannot make the members of that team come in on a holiday.
Doctors are so used to people saying "yes sir no sir three bags full sir" that when they don't get what they want, they get pissy about it. They don't generally throw a tantrum, but they just start talking this certain way, like they just can't believe that that not everyone considers their unfulfilled need to be a freaking emergency and drop everything to make sure they're happy and not being inconvenienced.
It's like, dude, I know you have enough money to own a laptop. Use a computer for a couple of days, for fuck's sake. Believe it or not, even though they're not big important doctors, and they don't make as much money as you do, IT people get to take time off from work, too.
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I do love Christmas Eve, though.
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It's 5:30. I don't know what time it was when I started this post, but the sun was still up then; now it's dark. All I've really done today is take a handful of calls, and fapped around, splitting my time between watching TV, playing WoW, and watching stupid videos on YouTube.
Merry Christmas, all.