Well? Doesn't it?
At least I did the thing. It turned out that only the first quarter of it was "simulated phone call" stuff. The rest was multiple-choice self-evaluation stuff.
Problem: there's no way for you to ask a customer to repeat anything. I mean, come on: a guy rattles off his bank name, the account number, and the routing number, BAM-BAM-BAM, and I'm still trying to type in the routing number while he's halfway through the account number, and by the time I've gotten that done the bank name is all but forgotten. On a real call, you could say, "I'm sorry, could you please repeat that?"
Kind of unfair. But I suppose this is meant to weed out people who claim prior call center experience who don't actually have it, because someone who's actually worked in a call center wouldn't have as much trouble accommodating that as I did. At least, I hope so.
I can't afford to be unemployed, damn it. (Okay, technically I can...for a year, maybe 18 months. Two years if I stretch it. But I'd like to use that money as a down payment towards buying myself a f-ing house....)
In any case, the evaluation is finished, and hopefully it'll yield fruit.